Order and Delivery Policy

 

At Primacarne, we strive to provide our customers with a convenient and efficient shopping experience. This policy outlines the process for placing orders and receiving deliveries.

 

Ordering

• Orders can be placed on our website or by calling our customer service line.

• Orders placed on our website will be confirmed via email.

• Orders placed over the phone will be confirmed via phone call.

 

Payment

• We accept all major credit cards for online orders.

• Payment is due at the time the order is placed.

 

Availability

• We make every effort to keep our website updated with the availability of our products.

• In the event that an item ordered is out of stock, we will contact the customer to offer a substitution or to refund the purchase price.

 

Delivery

• We do not have a delivery service but you can avail the available online delivery platforms described on our website that offer delivery service to most areas.

• Deliveries booked by the customer are subject to the terms and conditions of the delivery service provider.

• Delivery fees will be calculated based on distance and will be added by the service provided you selected.

• Delivery times may vary depending on the customer's location.

• Customers will receive a delivery confirmation email or call, including the estimated delivery time as per the 3rd party service provider you selected.

 

Returns and Refunds

• We offer a 100% satisfaction guarantee. If you are not completely satisfied with your order, please contact us within 24 hours of delivery, and we will make it right.